Read testimonials from some of our happy customers!
Margot flies to Milan, Italy
It has been a pleasure dealing with Clay. You have been very informative and supportive since our very first contact. Nevertheless, we did not find better service on the web but what’s best is the kindness and patience you used to answer all our emails. It washed away all the worries we had to ship Margot for the first time. Off she went, nice and calm! Thank you so very much.
Giulia & Marco
Our pets go to the Czech Republic
Out of all the things we had to do in June of this year when moving from the states to the Czech Republic, getting our animals there turned out to be the most stressful. AARK Air helped to make the process as straight forward and easy as possible and was very reassuring when the time came to get them safely over to Europe, which they did!! Thank you Clay so much.
In September 2015 Clay helped my wife and I move our dog Rico to Stuttgart, Germany. Navigating the rules and regulations for pet transport was easily the most confusing and stressful part of our relocation. Rico is part of our family and we were very nervous about flying him anywhere, let alone overseas. Clay was patient, answered every question we had (even before we agreed to use his company), and went above and beyond to make sure Rico’s crate and travel “goodies” (water, etc.) were properly prepared for his flight. I spoke with several transport companies and Clay was the most responsive, respectful and helpful person we talked to. Not only is his service reasonably priced, Clay adds a personal touch that no other company offered. We even had a last minute problem with our local USDA office (not related to Clay’s work) and Clay was patient and reassuring and helped to get the last minute paperwork completed.
I would not hesitate to recommend AARK Air International for your pet transport needs. We will be contacting Clay again when it is time for Rico to fly home to the States. Thanks again Clay!
I contacted Clay at AARK Air International to help ship my dog, Rosco, from Montana, USA to Dachau, Germany. Clay was very attentive to my needs and communicated very well, which helped ease my anxiety of transporting Rosco for the first time. When Rosco arrived in Denver, Clay emailed me a picture to show that he was being well taken care of. The next day, Rocco’s plane hit a bird and was rerouted back to Denver. Clay made sure that Rosco was picked up and cared for again, and he stayed in constant communication with me the whole time. By the time Rosco arrived in Munich, he was tired but happy and healthy. I would recommend Clay and AARK Air International to all of my family, friends and acquaintances. I really appreciate the time and attention Clay spent with both Rosco and me.
We had a short notice assignment to Germany during the holidays and had a lot to do (including putting the house on the market). We were unsure whether or not we should bring the dogs with us overseas, so we sent them to live with Grandma and Grandpa for a while until we could figure out how things work in Germany-which BTW, it is a VERY dog friendly country. We quickly got settled into our new home in Germany and all missed the dogs, BIG TIME. I started researching companies online and emailed Clay at AARK Air International for a quote to send the dogs from Chicago to Frankfurt. I wanted it to be as stress-free as possible for my in-laws, since they both work and had already gone above and beyond taking care of them. Clay was very patient with me and my bazillion questions. He made it easy for us to get the paperwork done, provided the appropriate crates, picked up the dogs from my in-law’s house and got them on the plane for us. The dogs arrived happy and healthy-maybe a little TOO healthy from all the treats grandma and grandpa gave them, Ha Ha. We are SO happy that we sent for them and highly recommend AARK Air for your pet shipping needs. The dogs love it here!
We came at a roads when we couldn’t find a crate big enough for our mastiff and Delta was super difficult to book cargo flights with our dog. Things got so difficult we were terrified we were going to have to re-home our dogs. My husband was already in Italy and I had to ship dogs while caring for our 3 year old and a newborn. Most companies quoted an outrageous amount, took weeks to respond or simply didn’t respond at all. At a living abroad group I was given Clay’s name and boy am I happy we got in touch with him! He immediately responded and made the process so easy for us. I was so confused about all the requirements. His pricing was more than fair and he was in constant communication with us. Our dogs arrived safely through Lufthansa (whose reps were also in communication to tell us how our pets were doing once they arrived in Germany). I can’t say enough good things about Clay and AARK Air International. You won’t be disappointed if you go through him to ship your pet.
I needed to ship my dogs to the UK with me and I held off on travel for a year because I was too nervous for them. In the end, it had to be done-and I couldn’t have chosen a better place to help with shipping them. My old girl is almost 16 years old and I was terrified for her, but Clay helped with a custom-made kennel and calming words and everything worked out fantastic! I would absolutely use him again, very affordable and knowledgeable and always there when you need him. I would recommend this service to anyone. First Class!
Our dog, Oscar, arrived safely at his new home in France after flying from Chicago via an overnight stop in Frankfurt. Clay was very helpful throughout the process of moving Oscar, from our initial request for a quote to confirming Oscar safely arrived at his destination. Clay responded promptly to any questions I had and was always informative.
Oscar is going blind and Clay was very diligent in ensuring the handlers on his journey knew to take account of Oscar’s deteriorating site. I was very grateful for the care and patience Clay showed when first meeting Oscar as Oscar can sometimes be a bit grumpy meeting people for the first time, especially and understandably since his eye site is not perfect.
Clay gave us updates on where Oscar was on his journey and during Oscar’s overnight stay at Clay’s boarding facility prior to leaving Chicago. My only thought, on hindsight, is that I wish I had opted for an extra night of boarding with Clay as Oscar would have had a better time in the large outdoor space offered by Clay whilst I packed.
I would happily recommend Clay and AARK Air International for any pet moves and I am very happy with our decision to use Clay’s services to move Oscar from Chicago to France.
Moving overseas is so very stressful but Clay was efficient and helpful every step of the way. He made getting our big fur baby overseas so much easier than we ever imagined. We will be using him again in the next few months when we bring our cat (who is staying with family for the time being) out as well.
Thank you AARK Air International!
Many thanks to Clay for getting our Labrador, Sully to us in Italy! Due to not having any way to fly him here through our contracted flight, we had to ship him home to IL to come to us later with family. When the plans for family coming fell through we looked up many shipping companies, and surprisingly, Clay was the only one to come back with a good quote same day. He was always on top of answering my emails. He was very professional and courteous to my father when he dropped my dog off with Clay to fly. He made everything to seamless, even though we had to push back dates because Lufthansa going on strike the day before he was supposed to fly. Then when Lufthansa messed up and left all of Sully’s paperwork in Frankfort (and almost made customs have a fit and not want to release him to us without having any of the original paperwork), Clay worked his connections to try to help us track down his paperwork and records. Thank you so much, Clay for helping us get our boy home where he belongs after 5 long months of being apart.
Pebbles to Germany
Clay and AARK Air were a HUGE help to my family when we moved to Germany. They took great care of our English Bulldog Pebbles and he was also very information about the complete process. The price was also VERY reasonable compared to other companies.
AARK Air recently relocated our highly anxious rescue dog Bertie from Chicago to Cape Town. After receiving numerous quotes, AARK Air was by far the most competitive yet also the most comprehensive. Clay has a wonderful way with animals and we could immediately see that Bertie trusted him. He guided us through the complications of the vet checks and made the process as stress free as possible for all involved. We even received photograph updates of her 26 hour layover in Amsterdam! Now in Cape Town, Bertie is the happiest she has ever been and clearly has suffered no additional mental trauma from her travel! We recommend AARK Air to anyone looking to relocated their pet.
Bugsy to London
I would highly recommend Clay and AARK Air. Clay facilitated the transportation of my French bulldog from Chicago to London. He was extremely helpful and detailed oriented with all the paperwork and nuances of the odd rules going to the UK and related to Bulldogs. Clay was great and confident in the process and everything worked out perfectly.
U.K. to United States
I cannot rate this service highly enough. The price is good compared to the cost coming from the UK to the US, and the service is excellent. They took care of the paperwork and made sure that we were well taken care of during the build up to travel, and the care and attention offered to our animals was second to none. The journey was great for our pets and they had not issues and the are afforded them was a big part of that.
I would happily recommend this service to anyone who wants to transport their pets with a quality and caring service.
Illinois to South Korea
Clay was awesome and so helpful in 2010 when I needed to ship my 2 Kuwaiti cats. Booger & Sunshine from Illinois to Seoul, South Korea. He put my mind at ease, as much as it can be when sending my fur kids on such a long trip. My babies made it here safely with zero glitches. Clay kept me updated along the way until they arrived…all of this for a totally reasonable price.
I am now preparing to leave South Korea heading to Bettendorf, Iowa. Unfortunately, my girl Sunshine passed away in 2013, but her cousin Booger, along with 4 young Korean kitties: Simon, Barney, Chucky and Kirby will be shipped ahead of me. I first contacted Clay because he has a worldwide contacts and he linked me up with a lady here that everyone has recommended. She will handle the first leg of the trip and Clay will pick them up on the U.S. side, board them and deliver to me once I return, again for a great price.
Thank you Clay! You truly make this stressful experience much easier.
Donovan & Ziggy
I just wanted to let you both know how much we appreciate the effort you put in to getting our Donovan and Ziggy to us in Italy. We are settled into our hotel room and life is good. My wife and I believe it was worth every penny and would not hesitate to use you again.
I am telling everyone with pets that if they have any hesitation about bringing their pets overseas that it was worth the costs to have peace of mind that your pet was being taken care of. We could not have done a better job ourselves.
Mr. Ben Johnson
St. Louis to the UK
“Fantastic” is a word that I would use to describe my experience with AARK Air International when I recently shipped my 5-year old dog from St. Louis to London, UK. As a new-comer to pet transportation, I was utterly confused as to how things worked. Having spoken to various other pet transport companies, I was left more confused than when I started. However, when I spoke with AARK, I was enlightened.
Clay, at AARK Air, provided very clear and comprehensive advice on how the process worked. He then provided a very competitive quote which included all of the services I needed, including temporary boarding, vet services, USDA services, air transport and transportation on the ground at either side of the international flight. AARK was particularly helpful working with my personal vet to ensure that all of the required documents were completed accurately ahead of time.
My dog arrived in London as planned. Up to then, AARK took care to provide me with updates on how my dog was doing and where she was in her trip. I really feel as though my dog was in safe hands with AARK. Without a doubt, I would recommend AARK to anyone looking to ship their pet.
Colin Bannister, St. Louis, Missouri
Move to Hong Kong
My husband and I cannot say how much we appreciated Clay and his great services in moving our sweet 7 year old, 70 pound shepherd mix dog from the USA to Hong Kong. Every single thing went perfectly. Our dog arrived in Hong Kong in perfect shape and breezed through the difficult Hong Kong animal control offices. When we returned to the US several years later, Clay provided technical assistance in what was required for USA without any compensation. In other words, Clay and AARK Air are there for you and your pet when you need them. No matter what. Thanks so much for everything you have done for us, Clay. You are a lifeline to us!
Martha Bandy, Lexington,KY
Carley-Rae to Venice, Italy
I contacted AARK Air in September of 2014 to ship my animals from Savanna, Illinois to Venice, Italy. When I was trying to find a company that would ship my animals for me, Lufthansa German Airlines actually referred me directly to him. I felt that statement to be a huge and confident recommendation for this company’s track record and stability. The were right! This was an utterly terrifying process for me. I have moved my animals several times all across the country, but never overseas and this was a big move for our family. Once I started talking to Clay, he was so reassuring and helpful. He walked me through everything I needed to do, what he was going do for my animals, and what to expect. I will admit I bombarded this poor man with so many questions, calls and e-mails. I’m sure I drove him up a wall. But he took such wonderful care of my emotions and my animals that I am forever grateful for him (and his steel patience) and his company. My husband is a military man and this is our first PCS move and I couldn’t imagine not having our family pets with us. I don’t know where we would be without Clay. They arrived in Venice the very same day as us. Safe, happy, and healthy. It’s all I could ever ask for. I would highly recommend this company to any person who wants extreme care and consideration for their pets. I will definitely use AARK Air again, come our next move. Thank you Clay! You were wonderful!
Amber Craig, Savanna, Illinois
I can’t wait to start my vacation
In Memory 2001 – 2016
Hi Everyone! My name is Callaway, but you can call me Callie. I met Clay and Betsy Dabbert when my family and I moved from San Francisco in 2002 when I was 1 years old. I had a great flight because the AARK Air staff took very good care of me and still do. Clay and Betsy are committed to making sure we get excellent animal care, service and they love, genuinely love all of us. I now call the AARK Air farm my home away from home. You see, even though they brought me safely from San Francisco they now take care of me when my family is on vacation. Whenever I see Clay or Betsy’s van drive up to my house I get very excited and jump in because I can’t wait to start my vacation. My parent’s want you to know that you should not be concerned about the transportation of your pet because they are in wonderful hands.
Diesel Shipped to Korea
Thanks so much for taking such good care of Diesel. He appeared really comfortable in the huge crate when they brought him out to me at the air port. He arrived in great spirits and none the worse for wear after the long trip from Chicago to South Korea. Thanks again.
US Air Force
Osan Air Base, South Korea
Move to Italy
I just want to say what a relief it was to find Clay to help us with our move. We were stationed with last minute orders to Italy, and were not able to bring our kids (the brindle boxer and pit pictured on his pets page)when we moved. Because one of our dogs was a pit, I had a horrendous time finding an airline that would even consider flying him, let alone the hassle of trying to work the flights stateside to international. Clay figured it all out for us and got our kids to us safe and sound! I was so relieved to finally see them again and will definitely be using AARK whenever we relocate again! I’ve already recommended him to some people I know that are trying to fly their pets here from the States as well! Thank you again so much!
Lola and Tasha Fly To Germany
Five Stars!!!!! Clay at AARK Air was fantastic! He made the arrangements to ship our two dogs to Germany for us, obtain the required vet checks and obtain the health certificates needed for their entrance into Germany. Clay took special care of all arrangements as if Lola and Tasha were his own pets. Clay we appreciate you and will highly recommend you to anyone needing to ship their pets. Thank you for everything Clay! Dale and Vanessa
Dagny’s Move to Abu Dhabi
Clay, we just wanted to say thank you for your professional support and service in moving Dagny from Eagle Colorado to Abu Dhabi. AARK Air exceeded every expectation. Every aspect of your service was timely, professional and effective. Your Denver based support staff was awesome, check in at DIA was flawless and the communication between all parties involved in this move was stellar. Dagny arrive in the United Arab Emirate of Abu Dhabi in great shape and is settling in quickly – you have my full support and positive recommendation for the EXPAT community that I will engage over the next three years. Keep up the great work. You pleasantly and professionally did in two weeks what the other provider couldn’t do in three months and with zero strife or problems. I’m impressed and thankful! Kind Regards, Joel Best
Relocation to Germany
After 13 years in the US, we had to relocate back to Germany, but could not travel with our Golden Retriever, Balou. Clay did a fantastic job to work us through the process and prepare the relocation. His associate Katie at Denver was very friendly and helpful accepting Balou on his travel date. No doubt, Clay and Katie deserve an AAA rating for their professional and friendly service. I did recommend AARK Air to all friends with pet travel needs.
Thanks to Clay and AARK Air, our girl Ginger, was able to make the move to Italy with us in 2009. As a large breed dog we couldn’t have made it happen without Clay!
Thank you so much for helping us stay together!
When we decided to move from Michigan to Slovakia, Europe, we also decided and became very dedicated to move our pet sugar glider with us. Soon, we realized that it would not be that easy (especially when the pet we are moving is exotic), and that’s when Clay helped us out tremendously! Our trip would not go that smoothly without Clay’s professional assistance. He basically booked everything for us, and was there via email or phone when we had additional questions. Our trip went very well, and our sweet sugar glider Fluffy is now very happy in his new home. Thank you so much Clay!
Rochester Hills, Michigan
Our move to Germany
Hello, I just want to give Clay and his staff a huge thank you. When we PCSed to Germany our dogs were not able to fly with us. Clay was so helpful and very understanding with us. He walked us thru the whole process of getting our dogs here. He even called and talked to the vet that my dogs were going to see to make sure everything was in order. Our dogs made it safely from Michigan to Germany and i could not be any happier with every at AARK Air. Our family is not complete and my 3 little girls are so happy to have their doggies here with them. So again thank you Clay for everything that you have done for us. The Motzers.
Clay, Thank you so very much for making the travel arrangements for my fur baby Desi, I was very distraught at the thought of possibly having to be without her for 18 months while overseas. It felt good to know that not only would she be joining me but that she was in good hands during her long journey over to the Middle East. Desi is happy to be here and she thanks you for making this happen.
FPO, NSA Bahrain
Transportation to the UK
Just wanted to say thanks to Clay and the team for looking after our two retrievers so well. Everything went really well shipping to one of the most complex places and the dogs arrived safe and sound and well looked after. Great job and many thanks!
Jonathan & Claire Nattrass
Great move to the UK!
Cheers! Six months ago we received orders to the UK, one of the hardest countries to send pets. Clay made our experience a pleasant one. We have a cat, Charles and a dog, Bridgette who we dearly wanted to take with us. Clay was there to answers all of our questions and guide us through the DEFRA process. He is someone we would recommend to anyone moving with pets. It was even great to know that he worked with the quarantine facility who would be picking up our loved ones ahead of our arrival. The attention he gave us made us feel that they were going to be in good hands on their stressful journey. Keeping us updated on their overnight and the delivery to the airport. Thank you Clay for everything.
Mildenhall RAF, APO AE
Scott and I want to thank you for your care concern and professionalism shown to us and Kozy on our return to the US She is our princess and her safety and comfort were a huge part of our move You brought us peace of mind and her safely home. We will recommend you to all our friends and families You made a complicated international move look easy We are grateful Lou Anne, Scott and of course Kozy.
Lou Anne Dulaney
Without your assistance this would not have been possible.
Greetings Clay & Staff; Mary, the dogs & I would like to thank you and your staff for your generous time and assistance in putting together the shipment of our sled dog adventures this year. Without your assistance this would not have been possible. Our team’s trip to Europe to compete in the six hundred mile Le Grande Odyssey was a great success, as we finished in eighth place out of a field of eighteen savvy competitors from Europe.
Tim & Mary
Great move to Italy
We moved to Naples Italy last year without our dog Joss. We weren’t able to bring her due to travel plans and accommodations at the time and ended up leaving her with family in Detroit. We contacted Clay after getting the run around from airlines on our own and pricey quotes from other shippers. He and his associates helped my family in Detroit navigate the USDA, vet, and airline requirements and got Joss to us safely in Italy. We found Clay and his associates to be knowledgeable, friendly, and responsive to all our questions. We would work with him again and fully recommend AARK Air. Thanks!
Burnes & Whitney Brown
We recently had the need to ship our cat Halsey halfway around the world to the UAE. The people at AARK Air made things very easy and smooth. They went beyond the call of duty to make sure things went as planned. Thank you to them for their care and concern.
Don Rose detroit, MI
Corben has arrived safely to Munich
Clay and AARK Air Staff, Corben has arrived safely to Munich, Germany. I would like to thank you for the services and patience you have offered throughout this overwhelming process. Your business will be highly recommended by us.
Carla Harrington-Collins, US Army